Pricing & Insurance

How much does Mobile Labs and Wellness cost?

o   Our pricing varies based on the type of service you need. Please contact us for specific pricing details.

Does insurance cover Mobile Labs and Wellness services?

o   We accept insurance if we are in-network with your provider. If we are out-of-network, we can still work with you to explore coverage options or provide an itemized receipt for potential reimbursement. Click this link to view our insurance in network.

Appointments & Scheduling

Can I schedule a same-day appointment?

o   Same-day appointments may be available depending on location and availability. Please note that a convenience fee may apply for same-day bookings.

Can I schedule an early morning or late afternoon appointment?

o   Yes! We offer flexible scheduling, including early morning and late afternoon appointments. Appointments outside standard service hours may be subject to an additional fee.

Can I schedule a weekend appointment?

o   Yes, weekend appointments are available based on technician availability. An additional fee may apply for appointments scheduled outside regular service hours.

What is your rescheduling and cancellation policy?

o   We ask that you provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may be subject to a fee.

Lab Orders & Test Results

How do I get my lab results?

o   Your lab results will be sent directly to your ordering physician. You may also receive them through your patient portal, depending on the lab we work with for your test.

What if I don't have a lab order?

o   If you don’t have a lab order, we can assist you in obtaining one through partnering provider. Some tests may be available without an order.

Service Area & Special Requests

Do you provide services outside your service area?

o   We primarily serve Minneapolis and St. Paul areas within a 30-mile radius but we may accommodate requests outside this area for an additional travel fee.

Can you come to my office or workplace?

o   Yes! We offer workplace lab services for employees, wellness programs, and corporate testing.

Do you offer corporate or group bookings?

o   Absolutely! We provide on-site lab services for corporate groups, health screenings, and wellness events. Contact us for group pricing.

Certifications & Compliance

Are your phlebotomists certified?

o   Yes, all our phlebotomists are certified professionals with extensive training in blood collection and patient care.

Is fasting required for my lab test?

o   Some tests require fasting. Your doctor or the lab requisition form will indicate if fasting is necessary. If unsure, contact us for guidance.

Is Mobile Labs and Wellness HIPAA compliant?

o   Yes, we follow all HIPAA guidelines to protect your personal and medical information.

How do you keep my information confidential?

o   We use secure, HIPAA-compliant systems to store and transmit patient data, ensuring your information remains confidential.

Technical & Payment Questions

What should I do if I’m having an issue booking an appointment?

o   If you experience any issues, please reach out to us via phone, email, or our website. We’re happy to assist you with scheduling.

What forms of payment do you accept?

o   We accept credit/debit cards, HSA/FSA cards, and other digital payment options.

COVID-19 & Safety Measures

Do you provide COVID-19 testing?

o   Yes, we offer COVID-19 testing, including PCR and rapid antigen tests. Contact us to schedule your test.

What precautions are you taking for COVID-19?

o   Our team follows strict infection control protocols, including sanitizing equipment, wearing PPE, and adhering to all CDC guidelines to ensure your safety.

Is Mobile Labs and Wellness a laboratory?

o   No, we are a mobile phlebotomy service. We collect your sample and deliver it to a certified laboratory for processing.

Inclusive Mobile Lab Services for Individuals with Disabilities & Sensory Sensitivities

 How do you accommodate individuals with Autism Spectrum Disorders (ASD)?

o   We provide a more comfortable and stress-free experience by offering in-home lab services. This eliminates long wait times, noisy lobbies, and unfamiliar environments that may be overwhelming. Our team is experienced in working with individuals with ASD and tailors the experience to meet their unique needs.

What steps do you take to ensure a comfortable experience?

o   We take the time to understand individual sensitivities, whether it’s avoiding bright lights, limiting noise, or providing a step-by-step explanation of the process. We work at a pace that suits the individual and use techniques to minimize discomfort or anxiety.

Do your staff members have experience working with individuals with autism?

o   Yes! Our team has extensive experience working with individuals on the autism spectrum. We are patient, understanding, and trained in providing a supportive environment.